How to make a claim

Car insurance claims

Online, any time. 

A convenient way to lodge a car insurance claim is via the online claim form. You can submit your car insurance claim notification 24 hours a day, 7 days a week.

All you need to do is complete the online claim form. Once it is lodged, a friendly claims consultant will contact you as soon as possible.

• Secure form
• No phone queues
• Immediate confirmation number for your reference

Over the phone - 24 hours a day, 7 days a week claims hotline

You can call the claims hotline on 1300 555 013 and a consultant will help you with the claims process.

Novated lease policy claims

For any insurance claims relating to your novated lease, please check your original documentation to ascertain your provider and policy number.

If you are having difficulty locating your information, please contact us on 1300 123 123.

Allianz Australia Insurance (Leased Vehicle Motor Insurance) 1300 402 030

CGU Insurance 1300 668 136

Coverforce 1300 026 837

Home and contents claims

Make a home insurance claim online, any time. 

You can submit your home insurance claim notification online 24 hours a day, 7 days a week (and no phone queues), whenever it suits you. You will be given an immediate confirmation number for your reference. 

It should take less than 10 minutes to complete the online claim form, and once we receive it, a friendly claims consultant will contact you as soon as possible.

Submit your claim to our underwriter via the online claim form, or over the phone - 24 hours a day, 7 days a week - via our claims hotline on 1300 138 926, and a friendly consultant will take you through the claims process.