We have been working with government and industry bodies to obtain the clearest advice as to how Stage 4 restrictions may impact some of the regular services we provide.

Delivery

We are working closely with our network of dealerships that remain open at this time. If you’re commencing a novated lease during the Stage 4 period, call us to discuss vehicle delivery options.

Servicing

In line with advice from the VACC and DHHS, only repairs deemed essential and critical can be carried out during the current restrictions. This includes broken windscreens and windows, damaged tyres and brake repairs, and does not include routine servicing. For the sake of clarity, the VACC interprets this to also mean that logbook and scheduled servicing are also not permitted. Where emergency repairs are required, we encourage you to visit the nearest available service centre.

End of leases

If you’re coming to the end of your lease, we’ll be in touch to discuss your options, which include:

•    Upgrade to a new car and lease;
•    Extending the lease on your current vehicle;
•    Paying the residual to own the car outright.

Financial Hardship

Maxxia remains committed to supporting customers impacted by COVID-19, including those on lease pauses established earlier in the year, and any that are newly impacted by Stage 4 restrictions.

If you require support, email [email protected] with the following subject: Novated Lease COVID -19 payment support.

Please ensure your email includes three points of ID in the email body; for example, employer, full name and date of birth. A dedicated COVID support consultant will call you and go through your options.